I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 5 - 10 business days of processing and production time for your order to ship out. 

WHY ARE SHIPPING RATES HIGHER THEN USUSAL - EACH PLANT CARRIES A FLAT RATE SHIPPING FEE OF MIN $8.99 AND UP DEPEENDING ON SIZE OF PLANT. 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

Plant Blk partners with global merchants and artisans from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take up to 4 weeks to arrive.

If you have a multi-item order, each item may be shipped from different international warehouse, depending on which one has them available the fastest. 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS & UPS and International Orders will be shipped depending on the fulfillment center the product is from.

• Average transit times to the United States: 5 - 20 Business days
• Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

 

CAN I CANCEL MY ORDER?

If the item has not already shipped and has not  been canceled  email plantblk@gmail.com  All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at plantblk@gmail.com  If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please  plantblk@gmail.com with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to plantblk@gmail.com and we will do our best to reply within 24 hours :)